Communication Privacy Policy for Stefanie Swift Counseling

Effective Date: January 1, 2025

1. Introduction

Stefanie Swift Counseling (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to information collected through our website, phone system (including SMS text messaging), email, and other communication methods.

2. Information We Collect

We may collect the following types of personal information:
- Contact Information: such as your name, phone number, email address, and mailing address.
- Communication Data: including emails, phone calls, voicemails, and SMS/text messages.
- Appointment and Billing Information: including scheduling details, payment information, and insurance-related data when applicable.
- Website Usage Data: such as IP addresses, browser type, and pages visited (collected via cookies or analytics tools).
- Protected Health Information (PHI): when applicable, in compliance with HIPAA.

3. How We Use Personal Information

We use your personal information for purposes including:
- Scheduling and managing appointments.
- Communicating via phone, SMS, or email about services.
- Processing payments and insurance claims (if applicable).
- Responding to inquiries and providing counseling-related information.
- Maintaining records for administrative and legal purposes.
- Improving our website and client communication systems.

We do not sell or rent personal information to anyone.

4. Text Messaging (SMS)

By providing your phone number, you may receive appointment reminders, scheduling updates, or other messages related to your care.
- Message and data rates may apply.
- You may opt out at any time by replying “STOP.”
- SMS consent is not shared with third parties or affiliates.

5. Information Sharing

We only share personal information as necessary to provide our services and as permitted by law, such as:
- With administrative or billing support staff under confidentiality agreements.
- With third-party service providers (such as secure electronic health record or payment systems) that help us operate our practice, all of whom are required to maintain your privacy.
- When required by law (e.g., legal obligations or to prevent harm).

We do not share or disclose your personal or contact information for marketing purposes.

6. Data Security

We use administrative, technical, and physical safeguards to protect your personal information. Electronic communication (including SMS or email) may carry some security risks, and clients are informed of these limitations.

7. Your Choices

You have the right to:
- Request access to or correction of your personal information.
- Withdraw consent for communications at any time.
- Request deletion of certain non-clinical data, as allowed by law.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, with the effective date noted above.

9. Contact

If you have questions about this Privacy Policy or your personal information, please contact:

Stefanie Swift Counseling
659 Cherry Street, Santa Rosa, CA 95404
Email: stefanie@stefanieswiftcounseling.com
Phone: 707-387-9751
Website: www.stefanieswiftcounseling.com

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Stefanie Swift Counseling. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.stefanieswiftcounseling.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.